FAQ for Property Owners

Frequently Asked Questions

What does the process of starting a partnership with MyCyprusStay look like?

It all starts with filling out a short submission form, where you provide basic information about your property – location, number of bedrooms, amenities and (optionally) photos. Our team will contact you within 2 business days to discuss the details, carry out a valuation and agree on the terms of cooperation. Once the agreement is signed, we take care of the complete preparation of the listing – from the photo shoot to publication on booking platforms.

How much is the commission for rental management?

Our only fee is a commission on completed bookings – we don't charge any fixed fees or upfront costs. The commission rate depends on the scope of services and the property's location. We earn only when you earn.

Do I need to register a company in Cyprus to rent out my apartment?

No. By joining MyCyprusStay, you don't need to set up a business or handle billing with guests yourself. We take care of the entire formal and operational side of the rental, so you receive income without any additional administrative obligations.

How long does the agreement last and can I terminate it?

The property management agreement is concluded for an indefinite period, with the option to terminate it subject to a 3-month notice period. We value transparent terms of cooperation, which is why all contract conditions are clearly defined before it is signed.

Who takes care of cleaning and preparing the apartment between guest stays?

We fully handle cleaning after every check-out, changing bedding and towels, and restocking essential supplies. Your apartment is always ready to welcome the next guests without any involvement on your part.

Who is responsible for guest contact during their stay?

Our team stays in constant contact with guests from the moment of booking until check-out – we answer questions, respond to their needs and are available on-site in case of any problems. You don't need to be available to guests 24/7.

On which platforms will my listing be visible?

Your property is showcased on leading booking platforms, including Booking.com, Airbnb and our own website, with a synchronized calendar that eliminates the risk of double bookings.

Do I have access to information about bookings and revenue for my property?

Yes. You get access to your personal Owner Dashboard, where you can see occupancy, revenue and settlements on an ongoing basis – you always know exactly how much you're earning, without needing to contact us.

Who is responsible for repairs and technical maintenance of the apartment?

We continuously take care of your property's technical condition and inspect it after every guest stay. When needed, we also help organize and carry out any necessary renovations or repairs.

Do I need to be present in Cyprus to rent out my apartment?

No. We work with owners living both in Cyprus and abroad. The entire process – from presenting the listing to guest service and settlements – takes place remotely through our team and the Owner Dashboard.

What types of properties do you accept for management?

We manage apartments, villas and townhouses. The property should be fully furnished and ready for short-term rental, or we can help you prepare it.

How are the rental prices for my apartment determined?

We use an AI-based pricing system that continuously analyzes demand, seasonality and competitor prices to maximize both occupancy and revenue from your property. Prices are adjusted automatically, with no manual intervention needed on your part.

When do I receive payment, and do I get a statement?

We process payments within 14 days after the end of each month, and with every payment you receive a detailed statement available in your Owner Dashboard, showing bookings, gross revenue and the commission charged. You can see everything in real time, without needing to wait for us to contact you.

What happens if a guest damages the property?

Every apartment is carefully inspected both before and after each guest stay, so any potential damage is detected right away. In the event of damage, we handle the matter in full on your behalf – from reporting it to settling the repair costs. For bookings made through Airbnb, additional protection is provided by the Airbnb Host Guarantee, which covers hosts worldwide in case of damage occurring during a guest's stay.

Do I pay an additional commission for bookings made directly through the MyCyprusStay website?

No. Bookings made directly through our website are not charged any additional commission beyond the standard fee set out in the agreement – this is a more favorable arrangement than bookings from external platforms (e.g. Booking.com, Airbnb), which charge their own commission on every transaction.

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